7 Days Cancellation and Refund
Alphaeus offers SaaS service to recruiters and companies under a 7-day no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 7-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. Alphaeus will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to Alphaeus.
At any time during the 7-day, potential subscriber (customer) can cancel their account and will be refunded in full with a minor service charge.
In order to continue using SaaS after the 7-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan. At the end of your term, Alphaeus suggests you to renew your services if not renewed automatically. In this case no obligation will not apply.
Change of Subscription
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to firstname.lastname@example.org. The chosen method of billing will automatically be charged (if the option is availble from selected mode of payment) and the new subscription rate on the next billing cycle. With regards to downgrades on a subscription, Alphaeus does not issue refunds or credits for partial months of service. Alphaeus reserves the right to refuse/cancel a subscription to any of the SaaS services bought from alphaeus.com If Alphaeus refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charges.
Payment / Transaction Failure
In case of transaction failure and amount being deducted by your bank or credit card, one shoud bring this to our notice by writing to us or sending email to us. The refund in such case will be carried by your bank within 7 days from the date of the Transaction.